What is a controller?
Controllers are devices which, once added to a network, allow to wireless control fixtures that otherwise would be controlled with a wired standard such...
Can I use the BubblyNet App with any bluetooth luminaire?
The BubblyNet App works as a commissioning tool as well as a User Interface for any Qualified Bluetooth Mesh system (whether BubblyNet or not).
The...
Do I need a GPS TimeKeeper in order to set and use schedules?
No, you can create schedules with your BubblyNet system through the BubblyNet App and also use the app to ensure the time is accurate. However, in an ...
What Forest Drapery Systems does the RS485 (Shade Controller) work with?
The RS485 Controller is the ideal Bluetooth Mesh Control for Forest Drapery Systems. Receiving its power from the Forest Motor, no external power supply...
Can I use the BubblyNet App to control my lights from an off-site location?
No. To control your BubblyNet controls system from off-site, you would need a Gateway. This allows for remote access to the network as well as cloud connection...
When would you use a Reverse Phase Controller over a Forward Phase Controller?
Forward phase controller is an ON/OFF Solution for Incandescent Light Sources, whereas Reverse phase controllers would for ELV Dimmable Light Sources.
...
What is a proxy and how does that work in the app?
A “proxy” node can communicate B-Mesh and BLE; BLE is the Bluetooth standard used at the moment by most consumer products such as smartphones and tablets...
Can I control multiple zones with one Q-Series Keypad?
Yes, it is possible to control multiple zones of lighting with a single Q-Series Keypad.
Click Here For More Info
How many scenes can be created with a single Q-Series Keypad?
16 Scenes can be created on a single Q-Series Keypad.
Click Here For More Info
Will the Bluetooth signal be strong enough with the device located in a J-Box up in the ceiling?
For best results, devices should be within 30 feet of the next closest device. Some of our devices do come with external antennas that can help ensure...
How many channels does the DMX Controller have?
Currently our DMX Controller has 4 channels, making it an ideal partner for RGBW, RGB+W, TN + TW applications with BubblyNet color-picker compatible 4...
What is the difference between the 0-10v controller and the 0-10v controller with relay?
While there is a difference in the input voltage, the main difference is the 0-10v controller does not have a relay to cut power. If the drivers don’t...
Why does the BubblyNet controller say “Lynxus” on it?
BubblyNet produces software, not hardware. With that in mind, we parter with various hardware manufacturers that will provide us the devices needed to...
Can you do take-offs for a project we are interested in?
We can help you do the take-offs as we do have a Bluebeam Symbol toolkit for you to use on your take-offs and we are happy to help consult and review ...
Do you have wiring diagrams for your devices?
Yes, wiring diagrams and spec sheets are available for all of our devices. If you already have BubblyNet devices on-site, you can also scan the QR code...
Do you have spec sheets for your devices?
Yes, wiring diagrams and spec sheets are available for all of our devices.
<a href="https://bubblynet.com/products.html">Click Here For More ...
Sometimes the commands do not seem to reach all the devices. How do I improve signal? (TTL, Relays, Retransmits)
The Bluetooth Mesh specification was designed with low energy in mind. The system was not designed to constantly stream data as this would consume excess...
Do you have typicals in DWG?
Yes, you should be able to find topicals in both DWG and PDF format when selecting applicable device on our website.
How many lights can be controlled with a single controller?
This will vary depending on the power load needed by the luminaire. For example, our Forward Phase Controller has a Maximum output of 200W (we suggest...
Do you have UL924 devices?
Yes, we have a few different UL924 devices that should provide the solution you are looking for
Click Here For More Info On Our UL924 Devices And Accessories...
Can you help direct us on what drivers or controllers should be used?
Yes, we are happy to help work with you to ensure that a BubblyNet system will meet the Sequence Of Operations of the project you are working on.
You...
Can BubblyNet devices and App be used with Zigbee Bluetooth?
The short answer is no, Bluetooth Mesh and Zigbee are both totally different protocols and are not compatible with one another. You will have to use one...
Can you provide typical room layouts?
What makes a device interoperable versus non-interoperable?
Any device completing the Bluetooth Qualification Process and are compliant with the published Bluetooth Mesh networking specifications will be fully ...
Is BubblyNet good for a renovation/retrofit project?
Yes, BubblyNet is a great solution for renovations/retrofit projects. With Bluetooth Mesh, you do not require Cat 6 cables, wireless access control modules...
Can BubblyNet work with any fixture or does it have to be an OEM fixture?
Because BubblyNet uses the Bluetooth Mesh open standard, BubblyNet components on an installed project can be replaced with similar Bluetooth Mesh products...
Where do BubblyNet devices ship from?
BubblyNet headquarters are in Clearwater, Florida and is also where all development, programming and shipping takes place.
Click Here For More Contact...
Do you maintain inventory on your primary devices?
Yes, we carry inventory on primary devices. You can visit our Quick Ship page to learn more about what products we currently have on hand.
Click Here...
How can I get pricing and create a Bill of Material?
All of our Representatives should have a login to our website to be able to build a Bill of Materials and get pricing. If you need help getting access...
Do you have a solution for exterior controls?
We do have devices that are rated for dry and damp locations. You can find out more by clicking on the spec sheet for the device in question.
What is your lead time?
If a devices is not currently in stock, it can take on average of 8-10 weeks. Contact your account manager for more details as those times will vary depending...
Can BubblyNet be used for a residential project?
Yes, BubblyNet can be used for residential projects. No two residential projects are the same so be sure to speak with your account manager to ensure ...
Do you have Dual-Tech sensors available?
Yes, we carry both wall mounted and ceiling mounted Dual-Tech sensors. Find out more by visiting our sensors page: https://bubblynet.com/sensors-page
Is it possible to convert my non-Bluetooth Mesh occupancy sensor to a Bluetooth Mesh occupancy sensor?
Yes, by using our sensor controller you can convert any 12-24VDC occupancy sensor into a Bluetooth Mesh node. Find out more by visiting https://bubblynet...
What is an Internet Gateway?
An Internet Gateway connects your Bluetooth Mesh network to the “outside”. It allows for remote access to your lighting controls system, voice control...
Can I purchase the touchscreens that will be using the App from Bubblynet?
No, currently BubblyNet is not an Authorized Apple Reseller. However, we can provide the iPad docking station that the iPad will be connected to and will...
Which BacNET systems does BubblyNet integrate with?
BubblyNet can integrate with many existing technologies and protocols. Integrations can happen at the hardware level using protocols such as I2C, SPI, ...
Does BubblyNet have a Voice User Interface option?
Yes, BubblyNet does have a Voice User Interface option. You can visit our “Healthcare” market page to see an example of one of our options: https://bubblynet...
How close together do the Bluetooth Mesh devices need to be in order to receive a signal?
We recommend that devices are no more than 20-30ft apart from one another. In the event that this is not possible, a Superfriend controller should be ...
How long do the batteries in a battery powered Q-Series last?
On average, batteries in our Q-Series switches should last approximately 18 months. Our Q-Series switches use CR2032 batteries and are extremely easy ...
Does BubblyNet require a Wireless Access Control Panel in order to operate?
No, this is a major benefit to using a BubblyNet system as all of the AI is built into each device and controlled via Bluetooth Mesh. This will also bring...
How secure is Bubblynet from external threats?
In short, extremely secure! BubblyNet does not require a WiFi or Internet connection and is 100% stand alone. This means that there is no connection between...
What is “Factory Pre-Commissioning”?
This service allows for a plug & play experience. Devices will arrive to the job-site fully programmed and labeled per Device Type and Location as per...
Can you customize/white label (i.e. color scheme, logos, etc) the BubblyNet App for my project?
Yes, we can customize the BubblyNet app for you such as custom colors, logos, additional features, etc. Speak with the OEM Account Manager to find out...
Will my BubblyNet system need to be reprogrammed if the power goes out?
No, each device saves its own settings internally and will be able to recall them once the power comes back on. To ensure schedules are accurate, you...
Would BubblyNet do a webinar with an interested specifier, architect, engineer, etc?
Yes, BubblyNet would be happy to and regularly does webinars for lighting designers, engineers, architects, etc. Contact sales@bubblynet.com for more ...
Can I limit what users of the BubblyNet App can control?
Yes, the app can be accessed, depending on credentials, at different levels of complexity, making it extremely intuitive for the end user. The app has...
Does BubblyNet have live tech support in the event I need help?
Yes, BubblyNet has live tech support available during regular business operating hours; 8am-5pm(EST). For Support contact info, visit: https://bubblynet...
Is BubblyNet scalable?
Yes, since there is no central control, adding sensors, switches or any other devices has never been so simple. As a matter of fact, the more devices ...
How do I know what devices to set as a proxy?
Generally, for networks of 15 devices or less every device can be left on as proxy. For larger networks, best practice would be devices that are outside...
I opened the app and used the controls but nothing is happening?
When the app is first opened it will need 5-10 seconds to connect to a proxy. Once the app has connected to a proxy the communication with the devices...
I have already installed devices that are not on a network how do I know which device is which?
Bubblynet controllers and drivers are equipped with visual feedback as long as they are attached to a light source. When adding a device to a network...
My device configuration did not complete, how do I complete the configuration?
If configuration was interrupted or the app did not connect back to the device the following steps should be taken. First, cancel the configuration if...
How can I remove a device from the network?
To remove a device from the network go into the device list at the bottom of the screen. Determine which device is the device to be removed. Select the...
How do I save the changes I’ve made to my network?
To save changes made to a network tap the settings icon located in the controls banner at the bottom of the screen. Then, there is an icon in the top ...
I want to share the network I created. How do I do that?
To share a network select the settings icon at the bottom of screen. Scroll down and select the network manager tab. From here you can send an invite ...
How do I reset my BubblyNet cloud services password?
Use the cloud services password reset form.
Why is my username a random series of characters?
It's a deprecated feature and you can update your profile to remove it.
What are basic, advanced, pro user levels?
These are different user levels to manage, control, and configure networks.
Can I change user permissions for my users on my network?
Yes, using the app or the cloud services permissions manager.
How do I leave a network?
Via the app or the cloud services.
How to increase relay capabilities of a device in a network?
Locate the device in the network and open it. Click ‘Element 1’ and Click on ‘Configuration Server’. Refresh the page by pulling the screen down to read...
How to increase retransmit capabilities of a device in a network?
Locate the device in the network and open it. Click ‘Element 1’ and Click on ‘Configuration Server’. Refresh the page by pulling the screen down to read...
How to change TTL of a provisioner(Phone, Tablet/iPad)?
To increase the TTL on a provisioner, Click ‘Settings’ in the options at the bottom of the screen and open ‘Provisioners’. Click on the device under ‘...
How to switch between networks on a phone/tablet/iPad?
Before switching between networks, make sure to upload the current network to cloud. Click on ‘Networks’ to open list of all the networks associated with...
How to recover a device saying ‘connecting to node’ after adding into the network?
There are two ways to recover the device if the app is stuck on a screen saying ‘connecting to node’ after the device is added into a network. Click ‘...
How to manually reset a DC powered 4-button switch?
Remove the power to the switch. Hold down buttons 1 and 4 and power up the switch. Release the buttons after the switch is powered. The LED’s on the switch...
How to manually reset a battery operated 4-button switch?
Remove the battery from the switch. Hold down buttons 1 and 4 and insert the battery. Release the buttons after the battery is inserted. The LED’s on ...
How to select a Proxy?
To select a better proxy or if there is a dropdown at the top of the screen saying ‘Proxy Disconnected’, click ‘Proxy Picker’ in the list of options at...
How to create groups inside a network?
On the home page of any network, Click on ‘+’ and select “Add Subgroup”.
How to open the list of all the devices in a network?
On the home page of any network, Click on ‘+’ and select “View Network Devices”.
How to open the list of devices in a group?
An option called ‘Devices’ in the list of options at the bottom of the screen opens the list of all the devices that are configured correctly into that...
When should I create a new provisioner?
If you made modifications to your network and neglected to upload it to the cloud, you may have discovered missing devices. Take the following steps: ...
How do I remotely access my network?
Use cloud services with a BubblyNet gateway
How do I switch groups from the Remote Control Panel?
Click the favorite groups at the bottom.
How do I scan a QR code with an iPhone?
Use the built in camera.
I'm a basic user, and need higher level of permissions but don't have or know my project manager.
Contact your pro user or BubblyNet.
How do I set a page as default?
Click the bookmark icon
How many fixtures can I wire to the DMX Controller?
The DMX Controller is specified for 32 nodes (fixtures); that would be with poor cable quality and a long run.
We have seen more than 500 feet of wire...
Suddenly lost control of the network using the mobile app after updating the App. What to do?
Changing the provisioner address or creating a new provisioner would fix the issue.
How to create a new provisioner on the Mobile App?
New provisioners would be automatically created when a new network is imported into an account. Only Pro users can manually create new provisioners. To...
How to change the provisioner address on the Mobile App?
Any advanced/pro user provisioner would have an address range associated with it. Only Pro users can manually change the provisioner address. To change...
Will the 1 channel 0-10 module/controller work with 48V or only 12-24V? If only the latter, is the only option to use your 96W 48V driver?
The 0-10V controllers have as a dimming output of 0-10VDC. The dimmming output is independent from the input voltage of the driver that can be 12VDC, ...
Do you have any experience with Bubblynet and 48V 4 wire track ( load + and - and 1-10V dimming + and -)? The question is if Bubblynet can work with the dimming wires from the track or should client disregard the dimming wires from the track and just connect the bubblynet driver normally which then will be able to dim as if the 2 track dimming wires did not exist?
Yes, you can control a 48V 2 circuits track through the 0-10V circuit. Note that for a proper functioning, the drivers onboard the track heads would have...
How do I move a device to a new group?
Select the device you would like to move, then select the “Move to Group” cell. Once selected, a controller with the list of groups in the network will...
How do I manage user permissions for my network?
In the list of your networks (under Permissions link), click on the "Manage Network" button
What is the info button used for?
Get more information related to the current page you are on.
How do I create a new network?
To create a new network, follow these steps
1. Navigate to the settings screen
2. Select the manage networks cell from the settings screen.
3. Select...
How do I navigate the network?
For a quick walkthrough of the basic navigation please refer to the walkthrough video below.
Click Here For Walkthrough Video
How do I quickly control my network?
Basic ON/OFF and intensity controls are located at the bottom of each group. Simple toggle the ON/OFF switch to turn all the devices in the group ON or...
How do I import an existing network?
To import an existing network, first make sure you have downloaded the BubblyNet App. Next, a user with the required permissions on that network will ...
How do I create a scene?
To create a scene, first set all the settings you would like for that scene, like color and intensity, to the groups and devices you would like the scene...
How do I change the color of luminaires?
To change the color of your device, simply select the color picker from the advanced controls. Inside the color picker, there will be a few different ...
How do I sync the time for a network?
Simply navigate to the main group of your network, and select the time icon in the advanced controls panel. This will send out the new time to the network...
How do I commission a driver?
To commission a driver into the network:
1. Navigate to the group you would like the driver to be in
2. Select the plus button from the bottom right...
How do I configure a daylight sensor?
To commission a daylight sensor into the network:
1. Navigate to the group you would like the sensor to control
2. Select the plus button from the bottom...
How do I configure a motion sensor?
To commission a motion sensor into the network:
1. Navigate to the group you would like the sensor to control
2. Select the plus button from the bottom...
How do I use the advanced controls of the Color Picker?
Select the more button at the top right of the color picker control. Inside the advanced color picker card, you will see a drop down button to select ...
How do I use the advanced controls in the Tunable White control?
In the advanced card of the Tunable White control, you have the ability to select a dim to warm curve from the drop down button. This will set the selected...
How do I commission a Q-Series switch?
To commission a Q-Series Switch into the network:
1. Navigate to the group you would like the sensor to control
2. Select the plus button from the bottom...
How do I create a schedule?
To create a schedule for a group, select the scheduler control. Once in the scheduler, there are three cards. The first card, labeled "Basic," has everything...
What are the differences between Advanced and Pro Settings?
Please click the link below:
Click Here For Walkthrough Video
What are the differences between advanced and pro device page?
Please click the link below:
Click Here For Walkthrough Video
How do I add a user to my network?
Search for a user using the search box or invite a user via email
How do I change a user's permission level on my network?
Click on the edit button and use the dropdown menu
How do I remove a user from my network?
Click on the delete button and confirm you want to remove the user's permissions
I'm a "Basic" user, not able to change another user's permissions (user level)
A basic user on a network does not have permission to make any edits to another user on a network.
I'm an "Advanced" user, not able to change another user's permissions (user level)
An Advanced user on a network does not have permission to make any edits to any other "Advanced" or "Pro" user on a network.
I'm a "Pro" user, not able to change another user's permissions (user level)
A Pro user on a network does not have permission to make any edits to any other "Pro" user on a network.
How do I navigate to my network groups?
Click the "Control" navigation dropdown (will show a list your networks) click on one of the networks
How do I find a group to control?
Search the network groups or navigate through group hierarchy breadcrumbs
What is the star icon used for?
The star icon is used to show if you have a group saved as a favorite or not
How do I add a favorite group?
Click on the star icon to add a group as a favorite
How do I remove a favorite group?
Click on the star icon to remove a group as a favorite
How do I use the breadcrumbs in the app?
As you navigate through the network you will see the breadcrumbs at the top of the screen update. The last crumb highlighted in orange is the group you...
How do subgroups work?
Subgroups are a way to organize the network and improve navigation throughout the application. When you create a subgroup in the application, you associate...
What is the controls menu?
The controls menu is located at the bottom of the screen in the main view of the app. Located in this menu are controls for the network as well as main...
Can I search for groups in the network?
You can search for groups from the main group navigation screen. Simply select the plus button in the middle right of the app. The very top option is ...
What are application keys and how can I manage them?
Application keys, provide access to a specific application, such as lighting or audio. It is used to encrypt and authenticate those fields in a Bluetooth...
What are Network Keys and how do I manage them?
Network keys provide access to a specific network or subnet and is used to encrypt and authenticate those fields in a Bluetooth mesh message. You can ...
Can I create a group as a subnet?
Yes, when creating a group you can simply toggle the subnet switch to on. When the group is created a new Network Key as well as Application Key will ...
What is the Proxy Filter used for?
The proxy filter allows you to add addresses to the whitelist or blacklist. When this filter is applied the addresses added will be ignored by the device...
How do I update my user account information?
To update your account information in the BubblyNet App, navigate to the settings screen and select the first cell that says “Update Account.” Once opened...
Can I change the name of the Network?
In the settings screen select a cell that displays the networks current name. A dialog will display allowing you to enter a new name for the network; ...
Can I change the name of a device?
To change the name of a device open the device page from the controls panel. Select the settings button of the device you would like to update. From here...
Can I add an icon to a device
To change the icon of a device open the device page from the controls panel. Select the settings button of the device you would like to update. From here...
Can I change the device TTL?
To change the TTL of a device open the device page from the controls panel. Select the settings button of the device you would like to update. From here...
Can I manually add subscriptions to a model?
To manually manage subscriptions of a device, open the device page from the controls panel. Select the settings button of the device you would like to...
What happens if a I blacklist a device?
When a device is blacklisted it will no longer be shown or used in the app. The only place you will be able to access this device again will be in the...
How do I start a design project?
Click on the "View Project" button for the network you wish to start a project with
Why do I have a list of design projects?
Projects are networks (joined or created) that you have permissions to
What is a canvas and what is it used for?
A canvas is a blueprint (the site) with network groups
How do I upload a blueprint?
Click on the "Image Upload" button located on the canvas toolbar
How do I save changes I made to a canvas?
Click on the save button located in the canvas toolbar
How do I reset a canvas blueprint I uploaded?
Click on the "Reset Image" button located in the toolbar.
I have multiple floors to design, how do I add more floors?
Click on the "Add New Canvas" button located in the toolbar.
How do I find groups to plot on a canvas?
Under the heading text "Network Groups" you will find a list of groups that exist in the network
How do I add a group to my site?
Click on the "Add +" button to add a group to the blueprint
How do I remove a group from my blueprint?
Click on the "Layers" button located in the toolbar
How do I reset a canvas?
Click on the "Reset Canvas" button located in the toolbar.
How do I delete a canvas?
Click on the "Delete Canvas" button located in the toolbar.
How do I get back to my projects list?
Click on the "Projects List" link to go back to the projects list.
How do I control a group on the canvas?
Double click on the plotted group on the canvas
How do I control a group?
In the control panel you can control a group
What controls can be used for plotted groups on the canvas?
There are 12 controls you can use to interact with a plotted group
What controls can be used for the canvas?
There are 13 controls you can use to interact with a canvas
Can I disable the switch functionality on the K-C3-UDS (Switch + Sensor)
Yes. The user can enable/disable wither of the switch or sensor functionality on the K-C3-UDS.
After the initial configuration, to make these changes...
How to add a device into a network?
On the home page of any network, Click on ‘+’ and select “Add Device”. A scanner window opens up showing all the Bluetooth Mesh devices in radio range...
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