How do I reset my BubblyNet cloud services password?
Use the cloud services password reset form.
Why is my username a random series of characters?
It's a deprecated feature and you can update your profile to remove it.
What are basic, advanced, pro user levels?
These are different user levels to manage, control, and configure networks.
Can I change user permissions for my users on my network?
Yes, using the app or the cloud services permissions manager.
How do I leave a network?
Via the app or the cloud services.
How do I set a page as default?
Click the bookmark icon
How do I manage user permissions for my network?
In the list of your networks (under Permissions link), click on the "Manage Network" button
How do I add a user to my network?
Search for a user using the search box or invite a user via email
How do I change a user's permission level on my network?
Click on the edit button and use the dropdown menu
How do I remove a user from my network?
Click on the delete button and confirm you want to remove the user's permissions
I'm a "Basic" user, not able to change another user's permissions (user level)
A basic user on a network does not have permission to make any edits to another user on a network.
I'm an "Advanced" user, not able to change another user's permissions (user level)
An Advanced user on a network does not have permission to make any edits to any other "Advanced" or "Pro" user on a network.
I'm a "Pro" user, not able to change another user's permissions (user level)
A Pro user on a network does not have permission to make any edits to any other "Pro" user on a network.
How do I navigate to my network groups?
Click the "Control" navigation dropdown (will show a list your networks) click on one of the networks
How do I find a group to control?
Search the network groups or navigate through group hierarchy breadcrumbs
What is the star icon used for?
The star icon is used to show if you have a group saved as a favorite or not
How do I add a favorite group?
Click on the star icon to add a group as a favorite
How do I remove a favorite group?
Click on the star icon to remove a group as a favorite
How do I start a design project?
Click on the "View Project" button for the network you wish to start a project with
Why do I have a list of design projects?
Projects are networks (joined or created) that you have permissions to
What is a canvas and what is it used for?
A canvas is a blueprint (the site) with network groups
How do I upload a blueprint?
Click on the "Image Upload" button located on the canvas toolbar
How do I save changes I made to a canvas?
Click on the save button located in the canvas toolbar
How do I reset a canvas blueprint I uploaded?
Click on the "Reset Image" button located in the toolbar.
I have multiple floors to design, how do I add more floors?
Click on the "Add New Canvas" button located in the toolbar.
How do I find groups to plot on a canvas?
Under the heading text "Network Groups" you will find a list of groups that exist in the network
How do I add a group to my site?
Click on the "Add +" button to add a group to the blueprint
How do I remove a group from my blueprint?
Click on the "Layers" button located in the toolbar
How do I reset a canvas?
Click on the "Reset Canvas" button located in the toolbar.
How do I delete a canvas?
Click on the "Delete Canvas" button located in the toolbar.
How do I get back to my projects list?
Click on the "Projects List" link to go back to the projects list.
How do I control a group on the canvas?
Double click on the plotted group on the canvas
How do I control a group?
In the control panel you can control a group
What controls can be used for plotted groups on the canvas?
There are 12 controls you can use to interact with a plotted group
What controls can be used for the canvas?
There are 13 controls you can use to interact with a canvas
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