Will the Bluetooth signal be strong enough with the device located in a J-Box up in the ceiling?
For best results, devices should be within 30 feet of the next closest device. Some of our devices do come with external antennas that can help ensure...
Sometimes the commands do not seem to reach all the devices. How do I improve signal? (TTL, Relays, Retransmits)
The Bluetooth Mesh specification was designed with low energy in mind. The system was not designed to constantly stream data as this would consume excess...
How many lights can be controlled with a single controller?
This will vary depending on the power load needed by the luminaire. For example, our Forward Phase Controller has a Maximum output of 200W (we suggest...
My device configuration did not complete, how do I complete the configuration?
If configuration was interrupted or the app did not connect back to the device the following steps should be taken. First, cancel the configuration if...
How can I remove a device from the network?
To remove a device from the network go into the device list at the bottom of the screen. Determine which device is the device to be removed. Select the...
How to increase relay capabilities of a device in a network?
Locate the device in the network and open it. Click ‘Element 1’ and Click on ‘Configuration Server’. Refresh the page by pulling the screen down to read...
How to increase retransmit capabilities of a device in a network?
Locate the device in the network and open it. Click ‘Element 1’ and Click on ‘Configuration Server’. Refresh the page by pulling the screen down to read...
How to change TTL of a provisioner(Phone, Tablet/iPad)?
To increase the TTL on a provisioner, Click ‘Settings’ in the options at the bottom of the screen and open ‘Provisioners’. Click on the device under ‘...
How to recover a device saying ‘connecting to node’ after adding into the network?
There are two ways to recover the device if the app is stuck on a screen saying ‘connecting to node’ after the device is added into a network. Click ‘...
How to manually reset a DC powered 4-button switch?
Remove the power to the switch. Hold down buttons 1 and 4 and power up the switch. Release the buttons after the switch is powered. The LED’s on the switch...
How to manually reset a battery operated 4-button switch?
Remove the battery from the switch. Hold down buttons 1 and 4 and insert the battery. Release the buttons after the battery is inserted. The LED’s on ...
When should I create a new provisioner?
If you made modifications to your network and neglected to upload it to the cloud, you may have discovered missing devices. Take the following steps: ...
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