We know that adopting new technology can be sometimes difficult and we work relentlessly to make advanced technology accessible to all and to deliver an impeccable service.
Here are some of the tools we conceived for ease of implementation and use:
Most of our devices come with a QR code printed on the label. Scan with your phone to access to installations instructions, wiring diagrams and general information on the device.
App Info Button
All the pages of the App have on the top right corner a small “ i ” icon than once clicked pop-up a page with the description and explanation of the page you are on. At the bottom of the page there is often a link to a YouTube video with further information.
Video Library
With the video library you can find videos detailing step by step how to implement your system.
Find your answers by filtering by topic or search by keywords. You can also type you question and send it to us and we will respond within 1 business day.
Single business day service. Our response is guaranteed within one business day
Pay As You Go Remote Service
Email and phone support beyond our warranty terms and conditions are billed at our standard service rates with the first 15 minutes being free of charge.
Onsite Service
You may opt for an onsite visit with a factory trained engineer. Please email us to coordinate the intervention.
