We know that adopting new technology can be sometimes difficult and we work relentlessly to make advanced technology accessible to all and to deliver an impeccable service.
Here are some of the tools we conceived for ease of implementation and use:
QR Code
Most of our devices come with a QR code printed on the label. Scan with your phone to access to installations instructions, wiring diagrams and general information on the device.
App info Button
All the pages of the App have on the top right corner a small “ i ” icon than once clicked pop-up a page with the description and explanation of the page you are on. At the bottom of the page there is often a link to a YouTube video with further information.
Website FAQs
Find your answers by filtering by topic or search by keywords. You can also type you question and send it to us and we will respond within 1 business day.
Website Video Library
There are many videos to support you, step by step in the implementation of your system.
Authorized Service Providers
Please contact your local representative to find more about the services available in your area.
Remote Service Providers
Please contact your local representative to find more about the services available in your area.
| Plan Features | Bronze | Silver | Gold |
|---|---|---|---|
| 100% replacement parts coverage (see Warranty Terms and Conditions) |
✓ | ✓ | ✓ |
| 1 business day Service Our response is guaranteed within one business day |
✓ | ✓ | ✓ |
| Remote Troubleshooting Based on your request, the system will be accessed from remote, analyzed and corrected. |
✓ | ✓ | |
| Proactive Monitoring System monitoring. Automatic Corrective actions and updates. Optional periodic reports. |
✓ | ✓ | |
| Priority Service Your call is prioritized to the front of the queue |
✓ | ||
| System re-configuration As the space requirements change over time, our experts can adjust your system to the new facility goals. | ✓ |
Pay as you go Remote Service
Email and Phone Support beyond our Warranty Terms and Conditions are billed at our standard service rates with the first 15 minutes being free of charge.
Onsite Service
You may opt for an onsite visit with a factory trained engineer. Please email us to coordinate the intervention.
